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Quality Assurance Specialist with German (m/f/d)
Firma: Competence Call Center member of TELUS International miejsce pracy: Gdańsk
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Quality Assurance Specialist with German (m/f/d)
Miejsce pracy: Gdańsk
Nr ref.: Req_00085319
Overview of tasks:
- Monitoring call, email and any other support interactions quality of employees
- Providing feedback, coaching and mentoring to employees as needed
- Working closely with managers and employees to meet the relevant service level metrics
- Responsible for refresher training on process changes, analysis and reporting
We are looking for:
- Preferred 3+ years’ experience in quality assurance role
- Fluency and excellent communication skills in English and German
- Experience handling customers in service or technical fields within Call Center environment
- Working closely with different departments to prioritize efforts while providing timely and high-quality service
- Excellent organizational skills and detail-oriented approach to problem solving
- Able to adapt quickly to changes in workflow
- Comfortable communicating with all levels of management
We will offer:
- Fixed remuneration
- Working independently and responsibly as part of a dynamic and multicultural team with flat hierarchies and a first-name workplace culture
- Internal training and learning opportunities
- Career opportunities in our international company
- Committed and motivated Team
- A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
- Private medical healthcare
Praca Gdynia
Praca Quality Assurance Specialist with German (m/f/d)
Competence Call Center member of TELUS International
Praca Słupsk
Praca Gdańsk
Praca Specjalista ds. Kontroli Jakości Gdańsk
Pozostałe oferty pracy w firmie Competence Call Center member of TELUS International
Data dodania: 08-03-2023
Wyświetleń: 142
Wyświetleń: 142