kandydatów
Collections Specialist with Spanish
Firma: Accenture Sp. z o. o. miejsce pracy: Gdańsk
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
As Collections Analyst you will be responsible for:
- analyzing and solving medium-complexity or non-standard problems
- Performing immediate outbound calls e-mails to B2B Customer with aged accounts based on generated collection strategy worklist to secure promise to pay in accordance with company strategy.
- Proactively escalating problem accounts to the appropriate function to accelerate collection of overdue accounts.
- Monitoring execution of dunning activities in accordance with company policy and timeline.
- Receiving and driving timely resolution or closure of standard collection related Customer queries, complaints and feedback through multiple source points email, fax, phone, etc. by liaising with appropriate internal company function e.g. O2B for invoicing issues, CATI for Rebates Incentives, etc. .
- Reviewing and facilitating customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write offs and in adherence with company policy.
- Contributing within O2C organization.
- Performing processing controls ICS,ICM,BPC as prescribed in the desktop procedures.
- Updating Country Specific documentations.
- Very good English and Spanish (at least C1 level)
- High accuracy and focus on details.
- Ability to work analytically in a problem-solving environment as well as ability to plan, organize and perform work in accordance with the targets.
- Good knowledge of Excel and Word
- Fully remote work (we would like you to come to the office no more than once a quarter) or a hybrid if preferred
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – multisport card, private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at: accenture.com
Accenture across the world and in Poland
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
As Collections Analyst you will be responsible for:
- analyzing and solving medium-complexity or non-standard problems
- Performing immediate outbound calls e-mails to B2B Customer with aged accounts based on generated collection strategy worklist to secure promise to pay in accordance with company strategy.
- Proactively escalating problem accounts to the appropriate function to accelerate collection of overdue accounts.
- Monitoring execution of dunning activities in accordance with company policy and timeline.
- Receiving and driving timely resolution or closure of standard collection related Customer queries, complaints and feedback through multiple source points email, fax, phone, etc. by liaising with appropriate internal company function e.g. O2B for invoicing issues, CATI for Rebates Incentives, etc. .
- Reviewing and facilitating customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write offs and in adherence with company policy.
- Contributing within O2C organization.
- Performing processing controls ICS,ICM,BPC as prescribed in the desktop procedures.
- Updating Country Specific documentations.
- Very good English and Spanish (at least C1 level)
- High accuracy and focus on details.
- Ability to work analytically in a problem-solving environment as well as ability to plan, organize and perform work in accordance with the targets.
- Good knowledge of Excel and Word
- Fully remote work (we would like you to come to the office no more than once a quarter) or a hybrid if preferred
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – multisport card, private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Pozostałe oferty pracy w firmie Accenture Sp. z o. o.
Wyświetleń: 158