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Etat Operations Manager with English for Social Media Field (m/f/d):

Firma: Competence Call Center member of TELUS International miejsce pracy: Gdańsk

For our team in Gdańsk we are currently looking for

Operations Manager with English for Social Media Field (m/f/d)

Miejsce pracy: Gdańsk
Nr ref.: Req_00085323

Overview of tasks:

  • Responsibility for the overall provision of the relevant line of Services by Vendor
  • Serving as liaison between the partner and Vendor development and operational team
  • Proactively update and flag to partner emerging issues
  • Optimize program operations with a focus on process management, key strategic initiatives per quarter
  • Managing the scheduling and chairing of all account review meetings and work with applicable managers and dedicated operations leads to review daily, weekly, and monthly operations and performance
  • Ensure agreed deliverables are met on time and in right quality
  • Regular coaching and development of the team lead group

We are looking for:

  • Minimum of 7 years of diverse experience in scalable operations and sales environments ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders 
  • Strong collaboration skills across function and regions, ability to adapt to a fast-paced, international work environment with a passion for making an impact and share best practices
  • Strong critical and analytical thinking with an entrepreneurial and proactive mind-set
  • Ability to effectively prioritize tasks and manage time, even under high- pressure situations
  • Exceptional communication and presentation skills
  • BA/BS or MA/MS degree & equivalent experience
  • Fluency and excellent communication skills in English, further language skills in Polish / Czech / Hungarian / Romanian or German would be an asset
We will offer:
  • Fixed remuneration and a performance-based bonus
  • Freedom to implement your own ideas in a highly motivated team
  • Close cooperation with other departments
  • Demanding and comprehensive area that encourages shaping customer service for our key partner
  • Internal training and learning opportunities
  • Career opportunities in an international company
  • Committed and motivated Team
  • A modern office in the Olivia Business Center complex with modern workplaces as well as free drinks and fruit
  • Private medical healthcare


Pozostałe oferty pracy w firmie Competence Call Center member of TELUS International
w firmie: , Wybierz
w firmie: , Wybierz
w firmie: , Wybierz
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Data dodania: 18-01-2023
Wyświetleń: 151