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Etat Ocean Customer Service Professional

Firma: CEVA Logistics Poland Sp. z o.o. miejsce pracy: Gdynia

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?
Ocean Customer Service Professional
Job location: Gdynia

WHAT ARE YOU GOING TO DO?

  • Act as first point of contact for allocated customers/ manage ad hoc & on demand engagement
  • Proactively inform customer on shipment status and exceptions
  • Handle customer requests regards to various topics (engages with additional stakeholders where required)
  • Implement new customers, products, lines, services based on Ocean Product
  • Together with Business Development, co-create and update SOP documentation required to secure effective Operations services
  • Accept and process customer orders in CEVA systems
  • Pass on leads to Business Development team (new lanes / business opportunities, etc.)
  • Handle customer inquiries, quotations and cooperation with Pricing and Business Development team, local RFQ - farming
  • Contact with other stations and forwarding required instructions
  • Take and handle any customer complains, solve customer complains or assign tasks to other functions
  • Reporting to customer accordingly with customer requirements

WHAT ARE WE LOOKING FOR?

  • Minimum 2 years’ experience in ocean transportation
  • Ability to coordinate, plan and monitor ocean projects at national level
  • Ability to build long term relations with customers
  • Strong background in process design and execution
  • Going extra mile in understanding and meeting customer needs and expectations
WHAT DO WE HAVE TO OFFER?
  • Interesting, independent job in global organization with multiple development opportunities,
  • Friendly work atmosphere & market competitive package (private medical care, life insurance)


As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.


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Data dodania: 21-10-2022
Wyświetleń: 169