Dam pracę Gdańsk
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Etat Client Support Team Leader

Firma: COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O miejsce pracy: Gdańsk

Client Support Team Leader
Gdańsk
What we have for you:
  • Opportunity to be part of a global organization focused on development
  • Open-minded and multinational environment
  • Training & development opportunities including language courses
  • Professional development and clear career path
  • Full equipment and paid training provided from the first day of work
  • Extensive benefits package: (private medical healthcare including dental care, life insurance, cafeteria benefits)
What you do:
  • Manage a team consisting of 15-20 agents
  • Overall and individual supervision of efficiency and quality of the team
  • Providing support for the team members, conducting and documenting, huddles and feedback sessions meant for skill and discipline-related issues
  • Driving operation to meet service levels & KPI’s
  • Enforce real-time adherence in all Work Types within the scope of operation
  • Ensure a very high degree of client satisfaction by meeting all the SLAs– constant interaction with the client, reporting team performance, skilling status, etc
  • Providing visibility and reporting capabilities of KPIs
  • Preparing reports / graphs / Pivot reports / dashboards etc
  • Active collaboration with internal Cognizant teams and stakeholders to provide seamless service to the customer – attending meetings, handling additional tasks, sharing reports and insights
Qualifications:
  • Excellent written communication skills - English
  • Team Management experience (1-2 years) in a similar work environment preferably in BPO or Customer Service Area
  • Goal and result-oriented mindset
  • Customer focus
  • Integrity and professional ethics, familiarity with business etiquette
  • Working experience of MS Excel - few examples but not limited to:
  • Lookup Functions – VLOOKUP, XLOOKUP
  • Logical Functions – IF, AND, OR, XOR
  • Text Functions – FIND, SEARCH, PROPER, TRIM, CONCATENATE
  • Formatting & Auditing
  • Willingness to work from the office
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.


Pozostałe oferty pracy w firmie COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
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Data dodania: 14-10-2022
Wyświetleń: 179