Dam pracę Gdańsk
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Etat Customer Service Specialist with Italian

Firma: COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O miejsce pracy: Gdańsk

We are looking for talented people for the role of
Customer Service Specialist with Italian
Gdańsk
Summary

As a Customer Service Specialist, you will provide support customers via phone calls, live chats, e-mails and social media. You will pprovide problem resolution within the guidelines of the service policy.


You should also maintain up to date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers

 

Responsibilities
  • Receiving end user requests for product details, warranty registration and general inquiries 
  • Provide first level resolution providing excellent customer experience
  • De-escalating upset customers while adhering to the client policies and procedures   
  • Documenting both the customer concern and action to resolve the issue in the CRM tool
  • Ticket escalation to respective Support Group
  • Ticket creation /Categorization / Prioritization
  • Receive and Promptly Respond to Customer Queries
  • Iidentify and troubleshoot, document and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures.
You have
  • Min.Bachelor Degree 
  • At least 6-12 months of retail Omni-channel e-commerce  experience focusing product support, warranty and customer experience 
  • Good knowledge of Italian language (min.C1/C2) 
  • Good knowledge of English language (min.B2) 
  • Excellent customer issue resolution focus related to online / in-shop orders, refunds and replacements, warranty, etc.
  • Ability to learn, retain and apply large amounts of product, procedure, policy and system information
  • Interpersonall skills such as: understanding, active listening capabilities, knows how to probe and to get relevant information; empathy
We offer
  • Attractive salary and stable job offer- employment contract
  • Medical care with dentist for you and your family
  • Cafeteria benefits & multisport card
  • Recognition program
  • Opportunities to grow internal promotions in Poland & abroad!
  • Opportunities to develop co-financed training programs, free training platforms: UDEMY, Busuu
  • Opportunity to make a difference: volunteering programs
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.


Pozostałe oferty pracy w firmie COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
w firmie: , Wybierz
w firmie: , Wybierz
w firmie: , Wybierz
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w firmie: , Wybierz

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Data dodania: 30-07-2022
Wyświetleń: 177