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Etat Ocean Digital Customer Service Administrator

Firma: CEVA Logistics Poland Sp. z o.o. miejsce pracy: Gdynia

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?
Ocean Digital Customer Service Administrator
Job location: Gdynia

WHAT ARE YOU GOING TO DO?

  • Process the incoming Transport Order Request from myCEVA and properly prepare information to be addressed to the origin and destination stations.
  • Manage large amounts of incoming contact requests (either phone, chat online, email, etc…).
  • Assist our Digital customers with any questions or issues that arise by handling inbound chat online, calls, emails, and support tickets, and by responding efficiently to customer questions regarding the status of shipments.
  • Go the extra mile to onboard and engage customers by building sustainable relationships of trust through open and interactive communication.
  • Liaise with other CEVA offices, especially origin and destination operations in Freight Management stations to resolve issues and coordinate actions and tasks.
  • Monitor the update of milestones by origin and destination stations in order to ensure end to end visibility is always provided to digital customers with an accurate and timely updated information.
  • Handle complaints and resolve service issues by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem and following up to ensure resolution of the issue.
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Follow processes, work instructions and pre-established guidelines from the Digital Customer Service Process to perform the functions of the job.

WHAT ARE WE LOOKING FOR?

  • Minimum one-year experience as freight management operator or customer service representative in a station
  • Strong communication handling skills and active listening
  • Customer service and people oriented
  • Extensive computer, digital tools, and telephone work
  • Data entry, problem solving, workflow management are key tasks to be performed daily
  • Problem solving
  • Attention to detail
  • Organizational skills
WHAT DO WE HAVE TO OFFER?
  • Interesting, quite independent job in global organization with multiple development opportunities,
  • Friendly work atmosphere & market competitive package (private medical care, life insurance)


As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.


Pozostałe oferty pracy w firmie CEVA Logistics Poland Sp. z o.o.
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Data dodania: 18-05-2022
Wyświetleń: 199