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As a Technical Mentor, you will take a key role in the Certification Journey Program. This program is dedicated to individuals who would like to be GCP (Google Cloud Platform) certified. You will be a technical mentor for the program’s participants and will guide and help them to achieve their certification goals. A technical mentor will have access to the training materials and learners’ facing decks.

• GCP Certified (if not yet certified, ready to certify within 2-4 weeks, at least one certification) is a must
• Associate Cloud Engineer
• Professional Cloud Architect
• Professional Data Engineer
• Professional Cloud Network Engineer
• Professional Cloud Security Engineer
• Professional Cloud Developer
• Professional Cloud DevOps Engineer
• Professional Machine Learning Engineer
• Professional Cloud Collaboration Engineer
• Should know the technical curriculum of the GCP certification of choice
• Industry (technology including cloud solutions) knowledge - to be aware of the industry trends and the competitive landscape
• Passion and knowledge of cloud technology
• Passion for knowledge and knowledge sharing
• Excellent communication skills (proficiency in English - written and spoken) - an effective communicator
• Flexibility to work across multiple rotational shifts/night shifts
• Ability to work in a rich diverse environment, handle cultural and language differences
• Exposure to service quality improvement/process improvement

• Ability to facilitate and provide exam guide review sessions as described above
• Guide the learners towards their certification goals
• Explain complex topics
• Communicate well, a high energy person who can connect with the audience
• Activate and engage learners through different modes
• Go through content and commonly asked questions
• Answer technical questions (e.g. GCP related, occasionally comparisons between GCP / AWS / Azure platforms)
• Find training gaps, indicates what should be covered
• Coordinates for Certification journey of 9 technical certifications
• Work closely with subject matter experts on escalations as well as manage the queue and productivity of their teams
• Continuous Improvement (Work with Process Excellence teams to identify areas of improvement inefficiency and CSAT & help execute solutions)

• GCP Certified (if not ready to certify within 2-4 weeks, at least one certification)
• Graduate/Post Graduate, preferable from Science/Computer Science or equivalent academic or industry experience

Nice to have skills:

• Team Coordination/Management

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