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As a Cloud Hero, you will be a coordinator for Learning Services Program and will be a Cloud Hero Support.

• Providing program support in Go-to Market activities regarding digital/virtual learning events and digital learning resources at scale.
• Supporting PM and Enterprise account teams with template collateral, planning digital event, identifying customer needs, tracking all events and activities overall.
• Creating creative materials and assets to enable internal adoption of digital event customer learning opportunities.
• Being able to communicate and coordinate with stakeholders, Partners and Contractors to ensure efficient and effective delivery of programs.
• Tracking program data, aggregate metrics and provide regular reporting. Interact with marketing and sales teams, capturing tasks, identifying and coordinating work streams, executing on marketing and business development activities.
• Familiarizing with client’s cloud graphics and digital materials to the brand guidelines and style standards including, but not limited to, Slides, Graphical Assets and Marketing materials.

• Create creative materials and assets to enable internal adoption of digital event customer learning opportunities.
• Analytical, Project management, People skills - get answers you need to get from customers.
• Excellent coordination between Internal & External stakeholders.
• Strong presentation and communication document development skills.
• Excellent communication skills (written and verbal).
• Develop slide deck (text, visuals) that meets client’s Brand standards.

• Working closely with Program Manager located onsite.
• Supporting PM and Enterprise account teams with template collateral, planning digital event, identifying customer needs, tracking all events and activities overall.
• Creating and coordinate communications.
• Working as part of a global team with focus on scale.
• Assisting in delivering digital events for customers, partners, students.
• Data management via Workspace and some Salesforce.
• Approach activities with marketing perspective.
• Strong presentation and communication document development skills.
• Managing weekly and monthly tasks, such as meetings, communications, asset management, event coordination.

Top 3 Daily Responsibilities:

• Being able to communicate and coordinate with Googlers, Partners and Contractors to ensure efficient and effective delivery of programs.
• Tracking program data, aggregate metrics and provide regular reporting.
• Interact with marketing and sales teams, capturing tasks, identifying and coordinating workstreams, executing on marketing and business development activities.

Tasks:

• Hands on practice into a gamifying.
• Each of these experiences also happen with an account team and its affiliates.
• Event : Operational process.
• Create / modify decks.
• Prep for Games to be presented.

Customer success manager:

• How to deliver this event.
• There are nuances to this - clients may ask for XX number of games.
• Re-doing a presentation deck, work with other teams for data / information.

Invitation process

• Template to be created for invitation like a logo, customized to a customer - there are templates.
• Pull from right solution and re-use.
• Accuracy is of utmost importance as all people in the event might not be able to login on time.
• Master presentation deck to be filled correctly.
• Forms to be created at account level.
• Bulk data on trixes.
• Analytics skills.
• Long Term - Run analytics for each game and give insights.
• Critical thinking to synthesize requirements of account teams and customers so as to recommend use and timing of interactive workshop within learning journey.
• Learning Services Program Coordination.
• Provide program support in Go-to Market activities regarding digital learning events and digital learning resources at scale.
• Support PM and Enterprise account teams with template collateral, planning digital event, identifying customer needs, tracking all events and activities overall.

• Bachelor’s degree with Project Management experience, People Management, Learning Service Program Coordination.

• Fine Arts/Visual Design degree, equivalent academic or industry experience
• Video & Audio Editing.
• G-Suite and Workspace.

• Pleasant and inspiring working atmosphere.
• Opportunity to be part of a rapidly expanding global organization with irreproachable reputation.
• Professional development and clear career path.
• Training & development opportunities.
• Competitive salary with cafeteria benefits.